Information Requests Law Enforcement Authorities

U2 Cloud, LLC is a provider of Cloud services, and as such, we do not manage the data, content or applications hosted from our infrastructure.
Our customers are in care, custody and control over the data stored on the hosted system.  Furthermore, many of U2 Cloud’s customers are Resellers of U2 Cloud Cloud services, and therefore, it is possible that the information you are seeking belongs to the customer of our customer.

Criminal Subpoenas

U2 Cloud accepts subpoenas sent by email, fax, mail and hand-delivery.

Legal Department

U2 Cloud, LLC

1300 Cooks Lane

Green Cove Springs, FL 32043

subpoenas@u2cloud.com

Civil Subpoenas

U2 Cloud will only accept a civil subpoena from a court of competent jurisdiction, and properly served through our registered agent.

Notices

In accordance with the confidentiality provision within our Terms and Conditions, U2 Cloud will notify its customers of any request for their confidential information unless prohibited by law or pursuant to a Court Order.

Requests

Please include as much detail as possible about the subscriber information you are seeking. The following are examples of items required by U2 Cloud to properly identify the customer:

  • IP address(es)
  • Domain/Website information
  • Date(s)
  • Or any combinations of the above

Testimony

U2 Cloud records are authenticated pursuant to law, and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.

Cost Reimbursement

As provided by law, U2 Cloud may seek reimbursement for costs in responding to requests for information.  We may also charge additional fees for costs incurred, or objecting to non-standard or burdensome requests.[